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Safety Net

Houses, holidays, hitmen, you can buy (almost) anything over the internet these days. So what's holding us back? If recent worries surrounding credit card fraud have made you wary, fear not! Our foolproof guide will show you the way to safe shopping from the comfort of your seat!

  • Start shopping on the net with major high street names that you are used to dealing with and trust. This will get you accustomed to processes and information required. Why not ask friends and family which sites they have used and would be happy to recommend.
  • Before you buy anything, make sure the site offers an address and telephone details so you have a point of contact should any difficulties arise.
  • When shopping outside the UK, take care to find out if laws differ and stay mindful of exchange rates and postal charges.
  • Keep a copy of all payments you make online by storing or printing out relevant pages, particularly when applying for special deals or discounts that only apply for a certain amount of time or under certain conditions. Check credit card/bank statements to ensure payments correspond and to watch out for irregularities.
  • Ensure your credit card details are not being used or published elsewhere by only using a secure page. This will be indicated by a locked padlock symbol at the bottom of your screen and means that information submitted can only be viewed by yourself and the recipient. Never just email your credit card details - they could be intercepted and used without your knowledge.
  • If you have to register with a site before making a purchase, always keep your user name and password details secret.
  • Read through all terms and conditions stated on the site, particularly those which refer to delivery and return policy. Ensure that you will be entitled to change or return goods if you feel they do not live up to their description!

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